The Stella Hotel & Ballroom

Always a great place to stay when we get to Kenosha. Rooms are nice. One of the cleanest rooms of the hotels we stay at. Have not tried the restaurant yet, so can't comment. Plenty of great restaurants in the area.

They have had a hot water (lack of) for some time. This was our 3rd try. Reception desk said they don't know what the problem is. We are sorry.
Otherwise it's a very nice place.

I would leave 0 stars if I could. Check in was alright. We asked about an upgrade because we were celebrating our anniversary and were told none were available as they were sold out. Ok not a big deal. I was looking at their website later in the night to see what type of rooms they had because my wife made the reservation. Strange for being sold out they had many upgraded rooms I could reserve on their website for the same night. We left for dinner and came back around 9:30-9:45. We asked for some extra bedding at the front desk and was SHOCKED at the answer. I was told I couldn't get anything because we were checking out the next morning. They say they are full service? I get better service from budget hotels. To top it all off the next morning there was no hot water for showers. I do not recommend this hotel.

For an "upscale" boutique hotel this place fails in most areas. Right off the gate, their customer service lacks exactly what its job is: service and courtesy. It's always been hit or miss since it opened. Part of the staff is nice and helpful, others act as if they're running the Ritz and you're homeless asking for a free room. You may get help or answers to your question, you may not at all.

A couple of years ago, I inquired about a wedding package and it took weeks for a reply and once again, it came with a rude tone. I took my wedding elsewhere and had a wonderful experience. Someone else got married there and booking a room for the event was the most unpleasant thing we had to do. The system was down (seems it always is), I was asked to call back, they would not take my name or try to find a solution.

The restaurant like everything is also a hit or miss. Some food items are great, others are not. You will have dishes that are too salty, completely bland or too sweet. There is no ambience, its a mix of t-shirts, polos, and dressy attire but generally speaking, that seems to the case for the whole place.

I gave it one star for looks, and their prime rib.

A magnificent hotel from the Age of Culture and Gentility, and yet reasonably priced.

Went there for the first time for dinner. First of all. one heck of renovation. the hotel is beautiful. unfortunately the restaurant was a little less beautiful. my friend ordered the chicken cordon blue. the dish was un edible. the puff pastry was so thick that the chicken was way over cooked. and it never came with the mornay sauce. I ordered the lake perch. but got a walleye or a cod or something. totally missed the boat on that one. But I will say it was delicious but not what I had ordered. So it was very disappointing Night. We had high hopes. But it was not to be. the staff was good. Thank you to Gus. Good waiter.

Great stay! Everything you need in one spot. Refrigerator and microwave in room. Will stay again!

Went for the fish fry and was instantly surprised by a couple of things. First being that for the ambiance, I didn't understand exactly what the resturaunt thought it was. There were people there in shorts and t shirts but then some people for some reason were dressed up. I've personally never understood the need for a special outfit to eat food, but I can appreciate there are four star resturaunt where this is the decorum, and a four star resturaunt this was not. I mean, they have burgers on their menu for goodness sakes. The fish fry was okay at best, there's definitely better in town. Not sure why a hotel bar would be charging $40 for a small steak when I can go to Texas road house and eat like a king for half the price. No one loved their meal at our table of six with the exception of face reviews about the French onion soup. Otherwise it was a pretty universal "take it or leave it" feeling. I guess it's worth trying but the prices aren't justified by the decor, ambiance or food quality. This is only a review for the restaurant, I've never stayed in the hotel

Worst staff and stay I've ever experienced. Not only was the room a disappointment but I could hear arguing between staff members in the main entryway. Very unprofessional and just not a great experience as a boutique hotel. Do not recommend.

Super nice clean and elegant hotel in downtown. Staff is great and they have a nice cafe. Rooms are super clean and comfy. Be sure to check out scoops next door for ice cream.